Frequently asked questions

Clear answers before you inquire.

Understand the catalog, customer review, documentation and U.S. shipping process.

Common questions

What customers need to know.

Still need help? Our service team can review a specific product or shipping question.

How do I request a product?

Open the product catalog, choose a product and package option, then submit the inquiry form with your quantity, destination and document requirements.

Do you serve distributors and individual customers?

Yes. The inquiry form has separate paths for distributor/business and individual customers. Product and customer eligibility are reviewed before fulfillment.

Why is there no public checkout?

Product availability, customer type, documentation and U.S. eligibility need to be reviewed for each inquiry. A catalog listing does not guarantee fulfillment.

What documentation can I request?

You may request COA, HPLC, mass spectrometry, SDS, storage or handling information. We confirm only the materials actually available for the selected product.

Do you ship throughout the United States?

Yes. PeptidesG supports shipping to all U.S. regions. Exact service and timing are confirmed for the destination ZIP Code.

How does expedited delivery work?

Eligible destinations may request 2–3 business day delivery for an additional shipping fee. Product handling, cutoff time, weekends, holidays and carrier conditions can affect availability.

Is expedited delivery guaranteed?

No unconditional guarantee is presented on the website. The option and expected transit timing are confirmed for the specific inquiry.

How is my inquiry stored?

Your inquiry receives a unique reference and is stored in the PeptidesG system so the team can track its status. Retention and handling are explained in the privacy policy.

How can I contact PeptidesG?

Email [email protected] or use the website inquiry form.