Frequently asked questions

Clear answers before you order.

Understand accounts, pricing, payment, distributor quotations and U.S. shipping.

Common questions

What customers need to know.

Still need help? Our service team can review a specific product or shipping question.

How do I inquire about or buy a product?

Any visitor can choose a product and submit an inquiry. Online purchase is available only to registered customers whose accounts have been authorized by an administrator.

Do you serve distributors and individual customers?

Yes. Individual customers and distributors can submit product inquiries. Distributors and bulk buyers can use the inquiry form to discuss a custom quotation.

Which payment methods are supported?

For authorized accounts, checkout supports BTC on Bitcoin mainnet, USDT on TRC-20, and USDT or USDC on ERC-20. Every order receives dedicated chain addresses. Always send the selected asset on the selected network.

How much is U.S. shipping?

Standard shipping is a flat $30 per order. UPS 2nd Day Air is a flat $60 total per order. Shipping is not calculated by quantity, weight or region.

Is UPS 2nd Day Air guaranteed from the moment I order?

No. It is the selected carrier service after dispatch. Payment confirmation, order cutoffs, weekends, holidays and carrier conditions may affect the final arrival date.

How is my inquiry stored?

Your inquiry receives a unique reference and is stored in the PeptidesG system so the team can track its status. Retention and handling are explained in the privacy policy.

How can I contact PeptidesG?

Email service@peptidesg.com or use the website inquiry form.